Data Protection Policy

Hot51 Privacy Policy – Your data is safe with us

Hot51 takes the privacy of your personal information seriously. This policy explains how we collect, use, and protect your data.

Last Updated: January 2026
Bengali Version SSL Secured

256-bit SSL Encryption

All your data is protected with the highest standard of encryption.

How hot51 protects your privacy

Secure Data Storage

All your personal data is stored on encrypted servers. We use industry-standard security protocols to protect your information from unauthorized access.

Your Data Is Never Sold

Hot51 never sells your personal information to third parties. Your data is used solely to improve our services and ensure your security.

You're in Control

You can view, correct, or request deletion of your stored data at any time. You retain full control over your personal information.

Secure Transactions

Every payment transaction is encrypted with SSL technology. hot51 never stores your bank or mobile banking details.

Cookie Transparency

Hot51 is fully transparent about its use of cookies. You can manage cookies through your browser settings and have the right to reject non-essential cookies.

Prompt Breach Notification

In the event of a data breach, hot51 will notify you and the relevant authorities within the prescribed timeframe.

Summary: By creating an account with hot51, you agree to this privacy policy. We use your information only to provide services, ensure security, and meet legal obligations.

1
Introduction

Hot51 (referred to hereinafter as "we", "us", or "the Platform") takes your privacy very seriously. This Privacy Policy describes how hot51 collects your personal information, the purposes for which it is used, and the measures taken to keep it secure.

This policy applies to hot51's website, mobile app, and all associated digital services. By using any hot51 service, you are deemed to have automatically accepted this policy.

We comply with Bangladesh and international data protection laws and regulations. You have full rights over your personal data, and we respect those rights.

2
What Types of Information Are Collected

Hot51 collects your information in several ways. The data collected falls into two main categories:

Data Type Example Methods of Collection
Personal Identity Full name, date of birth, NID number Registration Form
Contact Information Mobile number, email address Registration & Verification
Financial Information Mobile banking number, transaction history Payment Processing
Device Information IP address, browser, operating system Automatically
Usage Data Betting history, preferred games, login times While Using the Platform

We collect only the data that is strictly necessary. We never ask for unnecessary or sensitive information such as religion or political views.

Important: hot51 never stores your bank card number or PIN directly. Payment details are processed exclusively through secure payment gateways.

3
How Your Information Is Used

Hot51 uses your data for specific, limited purposes only. We will never use your information for anything else without your consent.

1
Account Management

Your data is used to create, verify, and maintain your account — including password resets, OTP verification, and login security.

2
Payment Processing

Financial information is used to process deposits and withdrawals and to prevent fraud.

3
Customer Support

Your data is used by our support team to resolve issues and improve our service. Every conversation is stored securely.

4
Personalized Experience

Your preferred sports and betting types are analyzed to provide relevant offers and recommendations.

5
Legal Compliance

Your information is used to meet AML, KYC, and other regulatory requirements.

4
When and With Whom Information Is Shared

Hot51 does not sell your personal data or share it with third parties for commercial purposes. However, limited data may be shared in certain specific circumstances:

  • Payment Processors: Only the necessary information is shared with payment services such as Mobile Pay, Nagad, and Rocket to complete transactions.
  • Identity Verification Services: Identity information may be shared with registered verification agencies for the KYC process.
  • Legal Authorities: Information may be disclosed as required by law, including in response to court orders or government investigations.
  • Fraud Prevention Agencies: Limited information may be shared with industry-recognized agencies for fraud detection and prevention.

Outside of the above cases, hot51 does not share your data with any third parties for any other purpose. All our partners are bound by strict confidentiality agreements.

5
Cookie Policy

Hot51 uses cookies to keep the website running smoothly and to enhance your browsing experience. Cookies are small text files stored in your browser.

We use the following types of cookies:

  • Essential Cookies: These are essential for maintaining login sessions and ensuring platform security. Without these cookies, the platform will not function correctly.
  • Performance Cookies: Used to analyze page load speed and user behavior. This data is collected entirely anonymously.
  • Functionality Cookies: Used to remember your preferences such as language and timezone.
  • Analytics Cookies: To understand how the site is used — which pages are visited most and how long users stay.

You can delete or disable cookies at any time through your browser settings. However, disabling essential cookies may prevent certain features of the platform from working properly.

6
How long is data retained

Hot51 retains your data only for as long as necessary — no longer. All data is kept for the duration that your account remains active.

Even after an account is closed, certain information must be retained for a specified period:

  • Financial transaction records — minimum 5 years (legal requirement).
  • KYC verification documents — 3 years after account closure.
  • Customer support conversations — 1 year.
  • Login and security logs — 6 months.

Once the specified retention period has ended, your data is permanently and securely deleted or fully anonymized.

7
Your Privacy Rights

Hot51 respects your privacy rights. You have the following rights:

Right to Access

You may request to know what personal data we hold about you.

Right to Rectification

You may request corrections to any inaccurate or outdated information.

Right to Erasure

You may request deletion of your data under certain conditions.

Right to Restrict Processing

You can request that the processing of your information be restricted in certain circumstances.

Right to Data Portability

You can download your information in a standard format.

Right to Object

You can opt out of marketing communications at any time.

To exercise these rights Help Centeror email us at support@hot51.cash. We will respond within 30 days.

8
Children's Privacy

Hot51 services are strictly for adults (18+). We do not knowingly collect personal information from minors.

If we become aware that a minor has created an account, we will immediately close it and delete any information collected.

If you believe a minor has created an account on hot51, please notify us immediately at support@hot51.cash.

9
Security Measures

Hot51 has implemented industry-standard technical and organizational measures to protect your data:

  • 256-bit SSL/TLS Encryption: All data transmissions are encrypted.
  • Firewall & DDoS Protection: Multiple layers of protection at the server level.
  • Two-Factor Authentication: An extra layer of security for your account.
  • Regular Security Audits: Regular vulnerability testing by third parties.
  • Staff Training: Only authorized personnel can access your information.
  • Data Backup: Regularly encrypted backups are stored in secure locations.

However, no transmission over the internet can be guaranteed to be 100% secure. We encourage you to stay vigilant — use a strong password and never share your login details with anyone.

10
Privacy Policy Updates & Contact

Hot51 may update this privacy policy from time to time. For significant changes, we will notify you by email or through a platform notification.

Continued use of the platform after an updated policy is published will be considered acceptance of the new terms. We recommend visiting this page regularly to stay informed.

If you have any questions or concerns about our Privacy Policy, please get in touch with us:

  • Email: privacy@hot51.cash
  • General Support: support@hot51.cash
  • Live Chat: Available on the platform 24/7
  • Help Center: hot51.cash/help-center

This privacy policy was last updated in January 2026. We remain fully committed to honoring the trust you place in us.

Privacy Policy – Frequently Asked Questions

No, hot51 never stores your mobile banking PIN, password, or card number. Payments are processed directly through a secure gateway and this information never reaches hot51's servers.

Our servers are located in secure data centers. In some cases, our technology service providers may be based in other countries; however, international data protection standards are upheld in all such cases, and data is shared under strict contractual agreements.

Email us at privacy@hot51.cash or reach out via live chat. We will process your request within 30 days. Please note that certain information may be required to be retained for a specified period due to legal obligations.

If you consent to marketing communications during registration, hot51 may send you relevant offers and updates. You can withdraw this consent at any time through your account settings or by emailing support@hot51.cash.

Your privacy is protected — join hot51 today

Your data is completely secure with hot51. Get started today with a transparent privacy policy, robust security measures, and trusted payment options.

SSL Secured No Data Selling Your Controls 24/7 Support
বাংলা